Privacy, Terms & Trading Conditions

Mobel Global Trade Solutions · last updated October 2026

Privacy — what happens to your enquiry

When you send an enquiry or sign up for price and stock alerts, we receive the details you type: name, company, email, phone, product category, quantity, budget, lane and requirements. We also note how you reached us (the page you landed on, the referring site and any campaign tags in the link) so we know which channels work.

• Where it is stored: in our Zoho CRM account, as a sales lead assigned to an account manager.
• What we use it for: answering your enquiry, preparing a quotation, and — only if you signed up — sending the monthly price and stock note.
• Who sees it: Mobel's sales team. We share product specifications (never your personal details) with suppliers when sourcing a quote.
• How long we keep it: up to 24 months after our last contact, unless you become a customer.
• Your choices: email trade@mobel.com to see, correct or delete your details, or to stop alerts.

Website terms

• Prices, transit times and figures on this site are indicative. A binding price is only the written quotation we send you.
• Product names and brands belong to their owners; we act as importer and distributor.
• Do not submit confidential designs through the website form — ask us for a secure channel or an NDA first.

Standard trading conditions

• Quotations are landed-cost quotes in USD (or INR on request), valid for 14 days because component and freight prices move.
• Payment: 30% advance to place the factory order, balance before dispatch; letters of credit accepted for orders above USD 50,000.
• Inspection: every order is sample-tested at the factory before the balance is paid; you may attend or appoint an inspector.
• Compliance: we file BIS, CE, FCC or WPC approvals as agreed in the quote; lead times depend on the certifying body.
• Batteries: lithium cells and battery-powered devices ship under IATA dangerous-goods rules; some volumes must move by sea.
• Warranty and DOA: supplier warranty passes through to you; units dead on arrival are replaced or credited against photos and serial numbers within 7 days of delivery.
• Delivery: door-to-door, duties paid (DDP) unless the quote states another Incoterm.

Questions about any of this? Send us a message.